Warranty

GG Builds Warranty Information

Comprehensive 2-Year Warranty

At GG Builds, we take pride in the quality and durability of our construction services. To demonstrate our commitment, we offer a hassle-free 2-year warranty on all our products, ensuring peace of mind for our customers.

2 Years: Full Coverage

During the two years, our warranty covers both parts and labour. If any issues arise due to workmanship or materials used, we will address them promptly at no additional cost to you. This includes:

  • Inspection and assessment of the reported issue.
  • Repair or replacement of defective parts or materials.
  • Labour required to rectify the problem.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015, which ensures goods and services must be of satisfactory quality, fit for purpose, and as described.

Exclusions

Our warranty does not cover issues arising from:

  • Accidental Damage
  • General wear and tear, misuse, or neglect caused by the buyer
  • Damage or issues caused by any 3rd party organisation or individual
  • Damage caused due to insufficient packaging during warranty return
  • Incorrectly installed goods
  • Parts or components not purchased from GGbuilds UK
  • Setting up, or installation of goods
  • Overheating issues caused by excessive dirt or build-up of dust
  • Loss of data (or backing up of data)
  • Installation of 3rd party software or a software fault

We remain liable for any defects caused by GG Builds’ negligence or failure to meet contractual obligations.

How to Make a Warranty Claim

If you encounter any problems with your GG Builds project, please contact our support team:

Email: info@ggbuilds.co.uk

Please include your proof of purchase and a detailed description of the issue when contacting us. We aim to respond to all warranty claims within 5 working days. Our team will guide you through the process and arrange for any necessary inspections or repairs.

Lifetime Support

Beyond our warranty period, GG Builds is dedicated to providing lifetime support to our customers. Whether you need advice on maintenance or have questions about future projects, we're here to assist you every step of the way.

Please note that lifetime support does not extend or modify the 2-year warranty but is intended to provide advice and assistance for maintaining your project or planning future enhancements.

Additional Information

For detailed terms and conditions, please refer to our Terms and Conditions page.