Return and Refund Policy

We offer a 14-day return policy, meaning you have 14 calendar days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. You may handle the item to inspect it as you would in a shop, but items must not show signs of excessive use or damage. Items should be returned in their original packaging, where applicable, along with the receipt or proof of purchase.

Certain items cannot be returned, including custom-made or personalized products, perishable goods, and hazardous materials. Faulty or misdescribed custom products are eligible for return or replacement under your statutory rights.

How to Start a Return

To start a return, contact us at info@ggbuilds.co.uk. Once your return is approved, we will provide instructions and, if applicable, a return shipping label. Items sent back to us without prior approval may not be accepted.

Damaged or Defective Items

Please inspect your order upon delivery and notify us immediately if you receive defective, damaged, or incorrect items. We will evaluate the issue and work to resolve it as quickly as possible, including offering a replacement or refund.

Refunds

We will notify you once we’ve received and inspected your return. Refunds will be processed within 14 days of receiving the item or proof of return shipping, whichever comes first. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or card provider to process the refund.

If you have not received your refund after 15 business days, please contact us at info@ggbuilds.co.uk.

Exceptions

We cannot accept returns for:

• Custom-made or personalized items (unless faulty or misdescribed).
• Perishable goods, hazardous materials, or flammable liquids.
• Sale items or gift cards.

European Union Cooling-Off Period

If your purchase is being shipped to the European Union, you have the right to cancel or return your order within 14 calendar days for any reason. Items must be returned in the same condition you received them, and you will need to provide proof of purchase.

Exchanges

To exchange an item, return the original item following the steps above. Once the return is accepted, place a new order for the desired item.

For any return or refund queries, please contact us at info@ggbuilds.co.uk.