Shipping Policy

Delivery Options

Delivery is free for all orders placed in the United Kingdom.

Secure Delivery

For all orders exceeding £50, we provide a secure courier delivery service. This may require a signature upon receipt. You can monitor your order's status in our Online Order Status section.

Delivery Date Information

Dispatch estimates provide an indication of when your item will leave our warehouse. Items are dispatched as soon as they become available. Please allow additional preparation and dispatch time for custom-configured computers or personalised orders.

Unless otherwise agreed, all goods will be delivered within 30 days of order confirmation, in compliance with UK law.

Order Issues

Missed Deliveries

If you're not at home for a delivery, the carrier will leave a card. You can then arrange a new delivery appointment at a convenient time during working hours or even change your delivery address by contacting the carrier directly.

Damaged or Defective Orders

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Under the Consumer Rights Act 2015, customers have up to 30 days to reject faulty goods and request a refund, repair, or replacement.

Cancellations, Returns, and Refunds

Cancellations

You may cancel your order if it hasn't been dispatched yet by getting in touch with us. If your order is already in transit or preparing for shipment, you may still cancel within 14 days of receiving the goods, but you may be liable for return transportation charges under these circumstances.

Returns and Refunds

Our Returns & Refunds support section governs the process for returns. If you change your mind, you can return Standard or Configured-to-Order hardware within 14 calendar days of delivery. Software can also be returned within this period, provided the packaging remains unopened. Gift cards are non-returnable.

Customers are entitled to open and inspect goods (without excessive use) during the 14-day return period, provided the goods remain in saleable condition. This policy is in addition to your consumer rights to return defective products.